Terms & Conditions

1 Wrong Product Received

If you receive a product different from what you ordered, please contact us within 24 hours of delivery.

After verification, we will provide an appropriate solution through exchange or replacement, subject to availability.

2 Damaged Product

If your watch arrives damaged, scratched, broken, or defective, please inform us within 24 hours of delivery.

Please share clear pictures of the watch, packaging, and courier label along with the complete unboxing video. After verification, we will provide an appropriate solution.

3 Tampered Parcel

If your parcel appears tampered, opened, damaged, or suspicious at the time of delivery, please record the condition of the parcel before opening it.

A complete unboxing video showing the parcel, shipping label, packaging, and product must be provided as evidence for the claim.

4 Unboxing Video & Evidence

Customers are required to record a continuous unboxing video when opening their parcel.

The video should clearly show:

• The parcel condition before opening
• Courier / shipping label
• Opening of the package
• Watch and all items received

The unboxing video may be required to verify claims regarding wrong, damaged, missing, or tampered products.

* Claims without sufficient evidence may not be accepted.

5 24-Hour Reporting Policy

All claims regarding wrong, damaged, missing, or tampered products must be reported within 24 hours of delivery.

Claims reported after 24 hours may not be accepted.

6 No Cash Refund

GHARRIWALA does not offer cash refunds.

For an approved claim, the amount paid will be adjusted against a replacement or another available product. If the replacement product costs more, the customer will pay the difference.

7 Product Condition for Exchange

For an approved exchange, the watch must be returned in its original condition with:

• Original watch box
• Outer packaging
• Official warranty card
• User manual & accessories
• Any other items provided with the order

The watch must be unused and unworn and must not have scratches, link resizing, modifications, or other signs of use.

8 Change of Mind

We do not accept returns or exchanges simply because a customer has changed their mind, selected the wrong model, or no longer wants the product.

Please check the product dimensions, dial specifications, and model details carefully before placing your order.

9 Delivery & Return Charges

For an approved claim due to a wrong or damaged product caused by GHARRIWALA, we will guide you through the return/replacement process.

For customer-requested exchanges or cases not caused by GHARRIWALA, applicable delivery and return shipping charges will be paid by the customer.